We need you! Here's what we are doing.
The health of our customers and the community has our utmost concern. Due to the COVID-19 virus and the concerns surrounding it, we want to share with you what we are doing for extra precautions in and around our small business at Motion Makers.
Independent and locally owned small businesses have already started feeling the effects of slower traffic and lower sales. As a small business, we rarely have extra cash sitting around. So our staff and employees directly feel the impact when we experience even simple things like rainy weekend days or snow days. Even more so during times of economic uncertainty, no matter how brief or temporary they might be. We want to emphasize how important it is that people all across America continue to consider supporting local businesses when and where they can year-round, but particularly right now.
However, nothing is more important than the safety and health of our customers and staff. Period. So for those of you who are planning on coming by Motion Makers Bicycle Shops, we have begun implementing some new and extended processes to ensure the health of our customers and employees. We are not panicking at all but want to make sure we use every bit of common sense we have to make sure we continue to deliver on amazing and safe customer experiences for y’all.
With that in mind . . .
We have increased our cleaning and sanitization protocol throughout our locations in Asheville, Cherokee, and Sylva.
At all locations, our door handles, bathrooms, counters, and CC touchpads, are being cleaned throughout the day.
At all locations, our point of sale system will be cleaned and sanitized between uses and we are encouraging every customer to use their debit and credit cards at our customer-facing point of sale system versus using cash.
At all locations, we will have hand sanitizer available at the counter, throughout the store, and hand soap available in bathrooms.
We have implemented additional handwashing and sanitizing protocols for our staff.
We ask that any customers or staff that are sick with any flu-like symptoms to please stay home and refrain from coming to Motion Makers Bicycle Shops.
For those who have reduced social activity, we encourage you to visit our online shop at www.motionmakers.com where we’re open 24 hours a day, 7 days a week.
Our shipping charges have now been eliminated and shipping is FREE on all orders.
Any Repairs can be dropped off, diagnosed, and a phone call can be done to go over the options. All quotes are free as always! We are happy to come out to your car and get the bike to reduce your interactions with others.
We will hand-deliver any products or orders to your vehicle for curbside pickup. Just call, email, or message us your order or what you’re looking for and we’ll take your order over the phone and arrange a time for you to pick it up curbside.
Our locations will continue to be open regular hours unless something changes in our local community or we are advised by local or national governmental agencies. In the interim, we will continue to follow and abide by all health recommendations from the CDC and WHO.
Our staff is all being offered Paid Time Off if they are feeling sick, anxious, or needing to care for their family impacted by illness and closures due to this outbreak.
We have several events and rides planned in the future and will evaluate each one as we get closer to their dates to determine the level of social-distancing that is being practiced at the time. Being outside seems to be a great option for physical and mental health!
We know that the news around what is happening now seems alarming but we want you to know that the safety and health of our customers and staff is our top priority. We firmly believe that we can and will get through this by being proactive and taking care of ourselves and each other. We’re all in this together!
As always, we are committed to providing a clean, safe environment centered around family-friendly activities and shopping. We are grateful that you choose to support our small businesses and are wishing all of our amazing customers’ good health!
We’d also like to thank the massive small business community across America who are out in front of this, being collaborative, and allowing us to borrow some of their best practices and ideas!